General Shipping Policies
All orders will be processed and shipped within 3 business days (excl. weekends, holidays) after receiving payment via Paypal/Shopify Payments/Major CC, regardless of shipping method. For example, if you purchase at 8pm in Berlin, Germany on Thursday night, we guarantee that your order will ship by the following Tuesday at the latest (we generally ship out orders the next day on orders received Sunday through Thursday.
- Accurate shipping and delivery information is required to ensure timely receipt of merchandise.
- Please note that orders will be particularly delayed during the launch of a new collection, restock of sold out items, and/or during sale periods.
- FKSP does not deliver to hotels.
Shipping in Italy
- We ship exclusively with DHL.
- You will be notified of any delays in shipping. Please note, that delays may arise during national holidays.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- Receipt of returned merchandise is not guaranteed.
- Your shipping times depend on the delivery option you choose at checkout. DHL's shipping times are generally 1-6 days for most shipping destinations, and should be quicker to EMEA countries.
- We are unable to redirect orders once they have shipped.
FKSP is not responsible for customs duties and/or taxes applied in the country of delivery.
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