Return Policy
We stand behind our goods and services and of course want our customers to be satisfied with their items. Before every package leaves our facility, it is carefully checked by our fulfillment team. If you receive an item that has any damage, you must notify our Customer Service team immediately, so that we can rectify the situation as quickly as possible.
ELIGIBILITY
To be eligible for a return, your item must be unused, in its original condition and original packaging that it was received. Refunds will not be granted unless ALL of the following conditions are met:
- The hang tag and labels are intact
- No perfume/Febreze scent
- No rips, cuts, or tears in the fabric
- No stains on the garment
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy.
DOMESTIC
Returns must be postmarked within 8 calendar days from the date of delivery.
INTERNATIONAL
Returns must be postmarked within 14 calendar days from the date of delivery.
OPENING PACKAGES
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
REFUNDS (IF APPLICABLE)
Once your returned item is received and inspected, you will be notified electronically of the status of your return request.
All refunds will be credited to your original form of payment or a FKSP Gift Card. When returning a gift, you'll receive your refund only on a FKSP Gift Card. If we choose to provide a refund:
- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card we'll e-mail you a FKSP Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
PROOF OF PURCHASE
Returns must be accompanied by a receipt or other proof of purchase.
NON-RETURNABLE ITEMS
Gift cards; sale items.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items or promotional items (when a discount code is applied) cannot be refunded.
EXCHANGES
We do not accept exchanges.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
HOW TO RETURN AN ITEM
If your item(s) meet all of the necessary conditions for returns and exchanges, please fold and pack your item(s) nicely and mail to:
FKSP LLC
c/o CLASS SPA
Privata Paolo Baffi, 2
Landriano, Pavia 27015
Unfortunately, we cannot refund shipping charges. Customers are responsible for paying for items to be returned.
Customers should always consider using a trackable shipping service and purchasing shipping insurance for orders over $75.
FKSP is not responsible for returned items that are lost in transit. We will not replace items that don’t make it back to us.
Receipt of returned merchandise cannot be guaranteed.