Most of our collections contain exclusive fabrics and materials. As a result, every single product we produce has the potential to sell out, and be gone forever.
If a product you love is out of stock, add yourself to the waitlist by clicking "GET NOTIFIED WHEN WE RESTOCK" button on the product page. You will be the first to know when and if that product is remade.
Unfortunately, we do not offer free shipping for international orders at this time.
If you received notification that your order was delivered by you haven't received it yet, you should get in touch with your local DHL office.
Unfortunately, once the product leaves our facility, there isn't much we can do beyond getting in touch with the shipping carrier.
Sadly, packages do get lost, stolen, and/or destroyed in transit, and working with the DHL directly is the best way to resolve the matter.
First and foremost, please make sure that you've read our entire refund policy, as it explains things in great detail.
We do not currently allow exchanges.
We do not refund shipping. That is likely why your entire purchase price was not refunded.
We are very clear about our 14 day policy. It is all over our site, and we stick to it. Fourteen days is plenty of time to receive your package, try it on, and to return it if you are unsatisfied with your product for any reason whatsoever.
It's likely due to one of the following reasons:
1) We return items to customers if they were returned outside the return window, and also for damage that was as a result of wear or mistreatment of our products. This can include things like coming back smelling of pets, smoke, and/or perfume, and will certain apply to stains, especially those found in the underarm or in the pelvic region.
2) If you purchased from our domestic store (in Los Angeles, CA, USA - https://shopfksp.com) but returned your product to our Milan, Italy center, it will be returned to you. You must return your package to store that you purchased from.
